Lowe’s has been recognized as the top home improvement retailer in customer satisfaction, according to the J.D. Power 2025 U.S. Home Improvement Retailer Satisfaction Study.
The annual report ranks Lowe’s highest overall, with a customer satisfaction score of 680, ahead of other national retailers. The results reflect how customers are experiencing more value, cleaner stores, and more helpful interactions thanks to proactive store associates.
The study also revealed that 64% of shoppers said they would “definitely” return to their home improvement store of choice—up 9 percentage points from last year. That increase is attributed to improved in-store service, cleaner environments, and shoppers doing more research on retailer websites before walking through the doors.
Lowe’s high score reflects strong performance across eight areas measured by the study:
• Value for price paid
• Store cleanliness and layout
• Product availability
• Associate knowledge and helpfulness
• Return process
• Additional services
• Digital tools
• Overall trust
The rankings are based on responses from more than 2,100 customers who made a home improvement purchase between July 2024 and March 2025.
For Lowe’s, the recognition is a testament to the team’s hard work and a continued focus on helping customers feel more confident, capable, and supported—whether they’re shopping in-store or online.
